WFI is insurance you can have a career with. Part of Insurance Australia Group (known as IAG) we're one of Australia's leading rural, business insurers, who still believe in friendly, personal service.
As a Customer Service Representative, you'll be the first point of contact for customers, providing friendly and knowledgeable support over the phone.
In your first six months, you'll gain a nationally recognised qualification - the ANZIIF Tier 2 General Insurance Compliance certification, all fully supported and completed onsite at our WFI office with hands‐on, supervised training. This structured development sets you up for long‐term career growth. Once you've settled into the role and built confidence, there may be an opportunity to move to hybrid work arrangements, subject to business needs, offering increased flexibility.
This is a max-term, full-time position based in Jagera, Giabal and Jarowair Country (Toowoomba), working Monday to Friday from 8:30am to 5:00pm.
You'll join IAG with extra support through our Early Career Pathways to help you build skills, connect with other early career employees, and plan what comes next. Through structured learning, personalised development and real hands‐on experience, we'll help set you up for success whether you're‐ a high school leaver or have limited to no prior experience.
What You'll Do
* Provide friendly, professional support to customers calling our 1300 number, assisting with enquiries, policy information, and general needs.
* Create strong customer connections by actively listening and understanding their needs
* Collaborate with internal teams to ensure customer requests are actioned correctly and efficiently.
* Follow up on outstanding customer queries to ensure timely resolution and a smooth customer experience.
* Maintain accurate records and documentation to support service quality, compliance, and underwriting guidelines.
What You'll Bring
* Strong rapport building, active listening, and clear communication skills (verbal and written).
* A tech savvy approach with confidence using multiple systems and platforms.
* A proactive, resilient approach with the ability to handle customer objections and find solutions.
* A positive growth mindset, open to feedback and change, with a strong desire to learn, adapt and grow as the business evolves.
* Reliability, accountability, and a commitment to continuous improvement and personal growth.
* Ability to work autonomously, use initiative, maintain attention to detail, and contribute positively to a team environment.
What We Offer
* Boosted superannuation with 13% as standard.
* 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
* Up to 50% off personal insurance, including home and motor insurance.
* Partner discounts on private health insurance, tech & appliances, and many more.
* Access to LinkedIn Learning, the award‐winning IAG Academy, study assistance and secondment opportunities.
* employment type eligibility criteria apply
Applications close: Sunday 12 April 2026 11:59PM AEDT
Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
More About Us
As part of IAG you'll enjoy a world of career opportunities, a purpose‐led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work‐life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‐led solutions that enable growth and create meaningful change for our customers and employees.
#J-18808-Ljbffr