Company Description
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. We partner with our clients and communities to make tomorrow together, prioritising innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity, and resilience to shape better outcomes.
Job Description
We are seeking an experienced Lead Business Architect (Pega) to join our NCS team in Australia. In this role, you will drive business architecture, shape end‐to‐end case‐management solutions, and ensure alignment between business objectives and Pega‐based implementations.
Key Responsibilities
* Lead the translation of business strategy and requirements into scalable Pega‐based solutions and business architectures.
* Define and drive end‐to‐end case management design, ensuring alignment with organisational goals and customer journeys.
* Collaborate with business stakeholders, delivery teams, and technical architects to shape solution vision and roadmap.
* Provide functional leadership across the delivery lifecycle, ensuring adherence to Pega best practices and design principles.
* Facilitate requirements discovery, process modelling, and backlog prioritisation in an agile delivery environment.
* Ensure solutions are designed with a focus on reusability, scalability, and business value realisation.
* Support governance by participating in design reviews, solution validation, and quality assurance activities.
* Act as a bridge between business and technology teams, ensuring clarity of requirements and solution intent.
* Stay current with Pega capabilities, industry trends, and case management best practices.
Qualifications & Experience
* Pega Business Architecture Expertise: Proven experience in designing and delivering Pega‐based case‐management solutions, with a strong understanding of business process transformation.
* Strategic & Functional Leadership: Demonstrated ability to operate in a leadership capacity, defining business architecture, operating models, and solution approaches.
* End‐to‐End Case Management Design: Experience in designing complex case lifecycles, workflows, and customer journeys within Pega.
* Stakeholder Engagement: Strong ability to engage with senior business stakeholders, facilitating workshops and driving consensus on solution direction.
* Agile Delivery Experience: Hands‐on experience working in agile environments, contributing to backlog definition, prioritisation, and iterative delivery.
* Integration & Ecosystem Awareness: Understanding of integrating Pega with enterprise systems and aligning business processes across platforms.
* Pega Certification: Preferably holds Pega Certified Business Architect (PCBA) or higher (e.g., CSSA/CLSA with strong business architecture exposure).
* Problem‐Solving & Domain Alignment: Strong analytical mindset with a focus on delivering practical, business‐driven solutions within the case management domain.
Benefits
Paid parental leave, initiatives focused on well‐being, discounted health insurance, product and service discounts, and regular recognition for high performance. Career development through the Capability Fingerprint, industry and partner training programmes, special interest groups, and an AI‐driven learning platform.
Equal‐Opportunity Employer Statement
NCS Australia is an equal‐opportunity employer committed to valuing and supporting everyone. We actively encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community and support adjustments throughout the recruitment and selection process, including for people with disabilities.
Work Rights and Background Checks
Applicants must have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks.
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