Hands-on. Solutions-focused. Business-minded.
We’re looking for a proactive IT Officer / Generalist to support and maintain our day-to-day IT operations. This is a part-time, on-site role based in Cardup (3 days per week), suited to someone who enjoys problem-solving, improving systems, and being the go-to person for all things tech.
You’ll play a key role in keeping our systems running smoothly while also identifying opportunities to streamline processes and improve efficiency across the business.
Key Responsibilities
* Manage ERP system user access and provide system troubleshooting
* Maintain accurate records of technical issues, resolutions, and support activities
* Liaise with external IT service providers for technical support and warranty coordination
* Configure and set up computers, peripherals, and software applications
* Provide responsive IT support (phone, email, remote, and in-person)
* Diagnose and resolve hardware and software issues efficiently
* Perform routine system maintenance including updates, patches, and installations
* Ensure regular data backups and assist with data recovery processes
* Manage user accounts, permissions, and access across systems
* Support system improvements, streamlining, and process automation initiatives
* Oversee software licensing and renewals
* Monitor and maintain network performance, identifying and implementing improvements
About You (essential)
* Bachelor’s degree in information technology, Computer Science, or similar
* Proven experience supporting and maintaining Pronto ERP systems
* Experience in a technical support or helpdesk environment
* Strong troubleshooting skills across hardware, software, and networks
* Ability to manage competing priorities in a fast-paced environment
* Proactive mindset with a focus on continuous improvement
* Strong communication skills with the ability to support non-technical users
Why Join Us?
* Flexible part-time role (3 days per week)
* Be the go-to IT expert in a dynamic, hands-on environment
* Opportunity to influence and improve systems across the business
* Varied role with exposure to both support and project work
* Supportive team with a practical, solutions-focused culture
About Permacast
Permacast is a trusted name in precast concrete, delivering engineered solutions that support major infrastructure and construction projects. Our operation is hands-on and fast-moving, where safety, quality, and efficiency are non-negotiable. We foster a culture where people are empowered to contribute, improve systems, and make a real impact on the way we work and deliver.