**Claims Consultant or Senior Claims Consultant Role**
We are seeking dedicated individuals to join our team as Claims Consultants and Senior Claims Consultants in the Group Personal Accident (GPA) space.
Your role will involve managing a portfolio of accident and health claims, working closely with key clients and external stakeholders, and ensuring claims are processed efficiently and in line with service standards.
* **Key Responsibilities:**
* Champion exceptional customer service and provide professional advice to internal and external stakeholders.
* Manage a portfolio of accident and health claims, ensuring compliance with regulatory requirements and company policies.
* Conduct thorough investigations, gather relevant information, and make informed decisions regarding claim settlements.
* Build and develop business relationships with key customers and contribute to team engagement plans.
* For Senior Claims Consultants: Guide and assist Consultants who require specialist technical assistance and support the Team Leader in driving key claims initiatives.
**Flexible Work Arrangements:** We offer hybrid working arrangements and flexible work arrangements (FWAs), subject to initial performance and successful completion of the probationary period. Typically, the first four weeks are office-based to ensure comprehensive training and integration into the team. Following this period, we will consider work-from-home (WFH) arrangements to provide a balanced and flexible work environment.
**Mandatory Technical Skills/Experience Required:**
* Claims experience in Accident and Health (A&H) and/or similar cross-transferable industries.
* Ability to build and develop business relationships with key customers.
* Compliance with relevant GICOP requirements and regulatory legislations.
* Strong interpersonal, negotiation, and customer service skills.
* Commitment to quality, accuracy, and continuous learning.
* For Senior Claims Consultants: Minimum two years of claims experience and the ability to act as an escalated technical reference point.
**Competitive Annual Salary on Offer**: Claims Consultants will commence on a $75,000 base; Senior Claims Consultants will commence on $90,000 + super.