Customer Service Officer - Scoresby
CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. Recognised for our innovative and sustainable manufacturing approach, our high performing products are used in homes and businesses throughout Australia and New Zealand.
**About the opportunity**:
Our Customer Service Officer role focuses on providing comprehensive internal sales and high-level customer service support to internal and external customers for the PGH Bricks & Pavers products across Victoria.
We are seeking Customer Service professionals that thrive in a busy environment whilst having the capability to succeed within a dynamic role, be a team player and work well under pressure.
This position will be full time, Monday - Friday, 8am-4:30pm plus the opportunity to work from home 2 days per week.
**Some of your duties and responsibilities will include**:
- Answer and respond to inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
- Process quotes and orders into SAP, processing payments and ensuring details are correct and accurate.
- Interaction with external customers, builders, inventory, transport, and sales team.
- Support broader team with other business processes.
- Seek to respond and resolve customer complaints and issues in an appropriate and timely manner.
What will make you an excellent fit?
- Previous experience within a Customer Service position/similar role
- Ability & experience working in a busy role
- Strong ability to problem solve & diagnose issues (with customers)
- Process orientated and is driven to deliver exceptional customer service
- High attention to detail
- Strong communication skills, with the ability to present both internally and to external customers
- Good knowledge of IT - Outlook/Excel
- SAP experience - not essential
- Strong organisational skills with the ability to meet tight deadlines
- Excellent time management (multi-tasking skills, prioritising).
What's in it for you?
- Attractive salary, 12% Super + Annual Leave Loading + Onsite Parking
- Ongoing training and support, plus the benefit of being part of a committed team
- Rewarding career with on-the-job development opportunities
- A highly supportive and diverse work environment.
Who are we?
PGH Bricks & Pavers, a part of the CSR Group, is a leading manufacturer and distributor of high-quality clay bricks and walling products with operations across the east coast of Australia. We're all fired up about Bricks! We believe that bricks are the most beautiful and versatile building material available. We are focused on excellence in everything we do. We are dedicated to our customers and delivering industry innovation through leading technology and product development.
At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive.
We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.
CSR has a strong commitment to health and safety, with a pre-employment medical policy requiring successful completion prior to an offer being made.