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Customer Support Specialist
Job Description
A new transformational adventure awaits you... How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future... a brighter future for you – focused on your career, your wellbeing, and your community – as well as our customers and the planet.
Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that is experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities and the planet, then keep reading! Let's create a brighter future together, let's make a difference.
It's important to know, what you do matters. At Zurich, we don't just cover, we care. At Zurich, we believe great talent can come from anywhere. That's why we're excited to offer this Customer Support role, which internally we call a Broker Development Associate, to people who are ready to start their insurance journey, even if you have no prior experience in insurance or underwriting. If you're passionate about helping others, thrive on the phone, and want to step into the corporate world, this is your chance to join a global insurer that will invest in your growth.
This is a dynamic, fast-paced role where you'll be at the centre of our broker support team – fielding a high volume of calls, managing a busy queue, and helping brokers with their enquiries. You'll have the autonomy to work through your own tasks, but you'll never be on your own: our supportive team will be there to guide you, and we'll teach you everything you need to know about insurance and underwriting. If you love the satisfaction of solving problems, making a difference for customers, and seeing your efforts pay off, you'll find this role both challenging and highly rewarding. What matters most is your drive to deliver great service, your attention to detail, and your willingness to learn. Bring your enthusiasm and ideas every day, and we'll help you build a meaningful career at Zurich.
Responsibilities
* Providing friendly, professional phone support to brokers and customers.
* Building strong relationships with brokers and partners, becoming a trusted point of contact.
* Learning and using Zurich's digital platforms to make processes simple and efficient for our customers.
* Managing your own queue of tasks, working independently with the support of your team.
* Collaborating with colleagues across different teams to deliver great customer outcomes.
* Sharing feedback and ideas to help us continually improve our products and services.
Qualifications
* Experience in customer service, retail, hospitality, call centres, recruitment, sales, or similar roles.
* Strong communication skills and a friendly, professional phone manner.
* A positive, proactive attitude and the confidence to work independently in a high‐pace environment.
* High attention to detail and the ability to manage multiple tasks at once.
* A willingness to learn new systems and embrace digital technology.
* The drive to make a difference for customers and a genuine desire to grow your career.
Benefits
* Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave, and access to Family Care (parental leave).
* Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full‐time employees.
* Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e‐voucher for your work‐from‐home setup, along with other great benefits through our Shine portal.
* Grow and thrive in your career with our award‐winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
* Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
* Take advantage of global mobility opportunities across more than 200 countries worldwide.
* Volunteer and work in our state‐of‐the‐art Green Star rated offices (when you are in the office) and dress for your day.
* We plant a tree for every new employee.
* Various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity.
Equal Opportunity Statement
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.
So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!
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