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Vault Minerals
is a dynamic and cohesive company born from the recent merger of
Red 5 Limited
and
Silverlake Resources
, uniting our shared vision for the future. With our base in Australia, Vault Minerals is now strategically positioned to unlock greater value, expand our operations, and execute our strategy of providing larger, longer-life, and lower-cost gold production.
Deflector
Operation consists of two high-grade, narrow-vein Gold/Copper mines located 160km east of Geraldton, and Rothsay Gold Mine is a high-grade, narrow-vein gold mine located approximately 300 km north-northeast of Perth and 85km southeast of
Deflector
Operations.
Reporting directly to the Chief Information Officer, the
IT Support Officer
will be responsible for the day-to-day operational functions. This includes delivering and maintaining IT projects and providing network support, primarily at the Deflector mine, as well as supporting the nearby Rothsay Mine.
The position will be offered on an
8:6
roster from Perth or DIDO from Kalgoorlie and surrounding areas.
Key responsibilities of this role will include:
Ensuring service desk tickets are effectively managed and service levels are exceeded
Ensuring clients are kept up to date with resolution efforts on current incidents
Contributing to the documentation of IT Policies and Procedures
Logging calls in the ticketing system, and to update calls as action is taken
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Installing, investigating, diagnosing and solving computer software and hardware faults
Managing stocks of equipment, consumables and other supplies
Installing and maintaining operating systems, network and application software on desktop computers
Maintaining regular housekeeping procedures, including data de-duplication, data backups, network optimisation and storage optimisation
Conducting training in systems use and access
Continuously monitoring and maintaining system access and security.
About You
Previous experience working in a similar position, within a mining environment.
Experience in or sound knowledge of Microsoft technologies, such as Active Directory and MS Office suite
Outstanding organisational skills to manage high volumes of cases and deal with multiple clients and vendors
Basic understanding of network technologies, such as switching, routing, and firewalls
Knowledge in Windows Server 2008 R2 / 2012 / 2016; Microsoft Exchange 2010 / 2013 / 2016 & Windows 7/8.1/10
Critical thinking skills and the ability to manage multiple priorities and meet deadlines.
Basic understanding of Networking (LAN, VLAN, TCP/IP etc...)
Demonstrated analytical, and problem-solving skills and commitment to providing a high level of customer service.
Well-developed written and verbal communication skills, including the ability to communicate technical concepts to non-technical staff
Hold a current WA Driver's License (manual C Class).
What We Offer
Long-term incentive plans
Paywise offers the following employee benefits to Vault Minerals employees.
Novated Lease Vehicles
Trade tools
FIFO Travel
Portable Electronic Devices
Self-Education
Our Recruitment Process
As part of our recruitment process, we require a pre-employment medical, drug and alcohol screen and a National Police Clearance.
If you would like to join us on our growth journey, please apply now.
Vaults Minerals
kindly requests that agencies do not send unsolicited resumes unless specifically invited to do so.
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