Overview
Tesla Motors is looking for an experienced Roadside Response - Mobile Tyre Fitter / Mobile Tyre Technician to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position will service the Sydney area; however, the role will require daily travel within the region directed by Mobile Tyre Dispatch team.
What You'll Do
* Remove, replace, repair, diagnose the full range of tyres on Tesla customer and internal vehicles, remotely on site or at service centres.
* Perform basic inspections, repair, and service of Tesla electric vehicles as required.
* Operate a variety of hand, power, and shop tools
* Perform equipment inspections, adjustments and certifications
* Maintain records of time, expenses and materials
* Help maintain cleanliness of service vehicles
* Effectively handle multiple priorities, organize workload, and meet deadlines
* Support other Mobile Service technicians and Tesla Service Centres as needed
* Daily regional travel
What You'll Bring
* Experience with mounting and balancing tyres and tyre repairs
* Excellent oral and written communication skills as well as the ability to follow instructions
* Valid driver's license with a clean driving history
* Must be comfortable with daily regional travel and operating a large service vehicle
* Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public and multiple internal stakeholders
* Ability to quickly learn and adapt to current systems, processes, and a agile work setting
* Must display a sense of urgency when responding to customer Roadside Assistance needs
* Excellent customer service and problem-solving abilities
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