Overview
Kongsberg Norcontrol is a leading provider of complete maritime domain awareness solutions for Vessel Traffic Management/Services and Maritime Security. Our solutions aid in achieving situational awareness, situation management and decision-management, ensuring safety and efficiency in the maritime domain.
For over 200 years, KONGSBERG has made solutions that enable people around the world to deliver extreme performance under extreme conditions. Today we are a world leader in several areas within maritime operations, defence, aerospace, and oil and gas industry. Our strength is to put together centers of expertise around products, technologies and market needs.
What we are offering
We offer flexible hybrid working, a positive work culture, a basic work week of 35 hours, superannuation above the mandatory amount and an excellent working environment in Fremantle ten metres from the ocean.
About the role
Create and maintain long-term, trusting relationships with our existing clients. The role is to oversee a portfolio of existing clients, monitor our service delivery, ensure high levels of customer satisfaction and actively seek new opportunities. The emphasis is on relationship management, networking, and building trust within a specialised client base and representing KNC Australia.
The role also includes the responsibility of securing new customers within the region through proactive sales.
Key Profile for success
Be proactive, sociable, and comfortable in networking settings.
Represent KNC Australia professionally and confidently.
Focus on customer care, relationship management, and industry presence.
Have enough maritime industry awareness to understand client needs, without needing to be a technical expert.
Key objectives
Generate profitable revenue within the guidelines set down by the Line Manager.
Operate as the lead point of contact for technical delivery and commercial matters specific to your clients.
Build and maintain strong, long-lasting customer relationships.
Oversee existing clients accounts including strategic planning, forecasting and negotiating contracts to maximize profit.
Increase market share for KNC goods and services.
Provide marketing information.
Key responsibilities
Serve as our lead point of contact for assigned client account management matters including technical service delivery and new business opportunities.
Build and maintain strong, long-lasting client relationships.
Ensure timely and successful delivery of our solutions according to the client’s needs and objectives.
Collaborate with our internal Customer Support and Sales teams to identify and grow opportunities.
Clearly communicate progress of monthly/quarterly initiatives.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Escalate challenging client requests or issues, as needed.
Prospect the designated territory for sales opportunities.
Qualify all commercial, political and technical requirements.
Manage our bid/proposal.
Provide annual sales forecast for budgetary purpose.
Negotiate contracts and close agreements to maximise profits.
Prompt submission of Visit Reports.
Any other appropriate tasks required by the Line Manager.
Travel
Extensive travel will be required within Australia and overseas (e.g. Indonesia, Singapore, Malaysia, Norway), sometimes for prolonged periods. Travel will make up at least 30% of the role, and sometimes more during busy periods.
Hours
35h/w
About you
Qualification
Eligible to obtain and maintain an NV1 Security Clearance
Experience
Familiarity with the maritime industry is highly desirable (e.g. ex-captain, marine engineer, ex-Navy).
Proven experience as an Account Manager, Sales Manager, or in a customer-focused technical/commercial role.
Skills
Strong ability to network, communicate, and represent the company confidently with stakeholders at all levels (including C-level).
Excellent interpersonal skills — approachable, sociable, and able to build trust and long-term relationships.
Strong verbal and written communication abilities.
Excellent listening, negotiation, and presentation skills.
Strong organisational skills with the ability to manage multiple accounts/projects at once.
General technical literacy (e.g. IT infrastructure, surveillance, or port systems).
Familiarity with ITSM tools (e.g. Remedy) and MS Office (Excel in particular).
Knowledge of ITIL practices.
Job insights
Salary match • Number of applicants • Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a sales account manager?
- Do you have experience in a sales role?
- Do you have experience in a role which requires relationship management experience?
- Which of the following Microsoft Office products are you experienced with?
- How many years' experience do you have in a marketing role?
- Do you hold Australian Security Clearance?
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What can I earn as a Sales Account Manager
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