About Our Company
Wellcom Worldwide is a global creative production agency seeking an experienced Account Director to join our team in Sydney. As a senior member of the team, you will lead and uplift a dedicated Account Management group, creating a collaborative, accountable, and innovative culture where great work thrives.
The ideal candidate will have a strategic mindset and a deep understanding of client goals, always looking for ways to strengthen the partnership and spot opportunities that add value—for them and for us. Your leadership will be all about building strong, genuine relationships, championing trust, and delivering work that makes a real difference.
We are looking for someone who is as comfortable talking all things strategy and digital outputs as they are exploring AI, automation, and production delivery. Someone who truly gets client needs, can speak to the full power of what Wellcom offers, and knows how to shape solutions that deliver real results.
Key Responsibilities:
* Lead with seniority by guiding the Account Management team to elevate and deliver best-in-class service while ensuring alignment of client initiatives that realise business objectives and long-term growth strategies.
* Drive account growth and strategic service expansion by propelling deep insight into our clients' marketing strategies.
* Proactively identify opportunities across Wellcom's full suite of products and services. Champion upselling and cross-selling initiatives that add measurable value.
* Take a leadership role in driving agency growth by identifying new revenue streams across both existing and adjoining Business Units. Develop and present tailored presentation decks that solve client challenges and elevate enterprise brand impact.
* Along with the Studio Lead and Creative Director, drive the scope and briefing of high-value projects. Delegate local area marketing community-based asset opportunities effectively across Account Management while ensuring briefs are strategically aligned.
Requirements:
* 5–8 years in leading a commercial account or strategic client management within creative, advertising, or marketing environments; agency background essential.
* Creative agency experience is a must.
* Proven track record of successfully working with a variety of teams – account service, creative, and technical.
* Proven track record of meeting or exceeding client expectations.
* Manage up to 5 Business Unit portfolios at one time.
* Highly organised, detailed oriented.
* Strategic and creatively focused.
* Strong financial understanding including SLA contracts, quoting and scoping, process, deliverables, and budgets.
About Us
We believe in providing a supportive and inclusive environment that allows our people to thrive. We offer professional development opportunities, employee assistance programs, access to wellness platforms, recognition and awards programs, and a beautiful office space designed with wellbeing in mind.
We warmly welcome applications from First Nations People and are committed to providing accommodations for individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation or expression, national origin & disability.