Senior Mobile Banker - ACT
About The Role
We are seeking an experienced lender to join our ME Banks team in Canberra, Australian Capital Territory. As a Senior Mobile Banker, you will play a key role in supporting the delivery of our ME Business Plan by converting leads into customer outcomes.
Your emphasis will be on growing our portfolio and exceeding acquisition targets while proactively managing prospective and existing customers to retain and refer business. This will involve living our Customer Promises, being quick and easy to deal with, expertly managing quality and risk, and ensuring customers are informed at every step.
About You
To succeed in this role, you will have technically sound knowledge in banking products, credit assessment, and lending principles. Excellent time management, high-level customer service skills, and process efficiency will also be essential.
About Us
The BOQ Group is a unique group of challenger brands with a purpose: to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands includes Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, each with its own defined customer audience and brand personality.
We value and leverage difference, creating new possibilities and fostering a workspace that reflects the diversity of our customers and communities. Our inclusive vision is to build social capital through banking by creating trust with customers, exploring staff potential, and believing in the power of tiny gestures and big ideas to change the world.
Our Benefits
* Flexible working arrangements
* Discounted financial products
* Salary sacrificing options
* Paid parental leave with no minimum
* Purchase annual leave
* Discounted private health insurance plan
* Employee Assistance Program (EAP)
* Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and Accessibility
Job Requirements
* Manage leads through the appointment, application process, and up until settlement
* Responsible for the end-to-end lead management process and present appropriate solutions to customer enquiries
* Achieve all customer outcomes with business objectives and customers' best interests top of mind
* Constant communication with internal and external stakeholders
* Manage own portfolio in an appropriate manner to ensure customers are contacted post-settlement and beyond
* Work with internal partners within ME to support a great customer experience