Company Description
Anne's Pantry is a successful and well-established group of Bakery Cafe stores specializing in handmade baked products and barista made coffee. Our specialty is made to order Banh Mi rolls which account for over 40% of our daily sales.
Over the next year we expect to further expand into Franchising and plan to roll out Franchised stores at a rate of 1-2 per year initially. The longer term plan is to have 15+ stores in the next 5 years.
Job Description
Role description and purpose
The Anne's Pantry Store Manager is responsible for managing the daily operations of the selected Anne's Pantry store.
The Store Manager is responsible for managing the development of their store, with overall responsibility for the operational & financial performance of the store, and includes being:
* the custodian of the Anne's Pantry brand, delivering exceptional standards of quality, service and product within your store in line with organizational values and objectives.
* developing the team in line with the learning & development, succession planning and growth strategies of the business.
Key responsibilities
Store management: You will work in the store(s) to support the daily operations as outlined below.
* Support your store as required.
* Conduct staff recruitment and training.
* Oversee rostering to meet key KPI's (key performance indicators)
* Oversee ordering to meet key KPI's (key performance indicators)
* Complete general administration inc Deputy, Xero.
* Maintain COGS and labour rates at required levels.
* Support New Store opens.
* Support Franchisee training in store if required
* Help build Standard Operating Procedures (SOP's)
* Complete Compliance and store audits.
* Help develop AP 5 Steps of Service
* Respond to emails/phone calls promptly and create action plans accordingly.
* Respond promptly to all customer enquiries and reviews.
* Roll out marketing plans.
Experience requirements.
* Experience working in hospitality. 2- 3 years
* Rostering experience
* Staff and Team management experience
* Hiring and Training experience
Additional Information
Skills / Knowledge. (These skills will come with on the job training )
* Hospitality Management skills
* Rostering skills
* Customer service skills
* Training skills
Personal Attributes
* Leader
* Results driven.
* Professional
* Problem solver