Job Description
About the Role
Our organisation is committed to delivering large-scale, enterprise-level technology solutions that make a meaningful impact. As part of our ongoing digital transformation journey, we are enhancing our internal capabilities and seeking top talent to join our expert team. Our mission is centred on innovation, excellence, and community impact—making us a highly sought-after workplace for passionate tech professionals.
Key Responsibilities:
- Configure and develop ServiceNow modules including ITSM, CSM, FSM, and EAM.
- Build advanced workflows, business rules, and custom applications.
- Design and deliver secure IAM and RBAC frameworks within ServiceNow.
- Integrate third-party systems using REST/SOAP APIs, Service Graph Connectors, and custom integrations.
- Manage platform upgrades, enhancements, and performance monitoring.
- Participate in Agile ceremonies and contribute to sprint planning, retrospectives, and daily stand-ups.
- Collaborate with cross-functional stakeholders to gather requirements and deliver tailored solutions.
- Mentor junior developers and promote ServiceNow development best practices.
Requirements:
* 5+ years' hands-on experience with ServiceNow development and configuration across multiple modules.
* Strong scripting skills in JavaScript, Glide, Flow Designer, and Business Rules.
* Proficient in API-based integrations with tools such as Jira, Azure, SailPoint, GCP, or SCCM.
* Deep understanding of IAM, RBAC, and compliance standards.
* Demonstrated experience with Agile frameworks (Scrum or Kanban).
* Excellent communication and stakeholder engagement skills.
* Relevant certifications such as ServiceNow CSA, CAD, and Implementation Specialist certifications (CSM, FSM, or EAM) are highly regarded.
* Tertiary qualification in Computer Science, Information Technology or equivalent practical experience.