About the role
Wildfire Day Spa, a leading provider of luxury spa experiences, is seeking an exceptional and experienced Assistant Spa Manager to join their team in Kooindah Waters Wyong, NSW.
This full-time, maternity leave role (with a view to extend) will play a crucial part in overseeing the day-to-day operations and ensuring the delivery of exceptional customer service within our premium spa environment.
What you'll be doing
* Assist the Spa Owner in leading and motivating the spa team to deliver an unparalleled customer experience
* Facilitate the onboarding and training of new team members, ensuring they are well-integrated and prepared to uphold the spa's standards of excellence
* Monitor employee performance and provide feedback and coaching as necessary
* Oversee the scheduling and allocation of spa therapists, ensuring seamless spa operations
* Maintain inventory controls, product ordering, and cost management to optimise spa profitability
* Handle customer inquiries, appointments, and feedback to address any concerns promptly
* Contribute to the development and implementation of marketing initiatives to drive spa visitation and revenue
* Ensure compliance with all relevant health, safety, and industry regulations
* Provide exemplary customer service and act as a brand ambassador for Wildfire Day Spa
What we're looking for
* Minimum 2 years of experience in a spa or wellness management or leadership role
* Strong interpersonal and communication skills, with the ability to lead and motivate a team
* Excellent customer service orientation and problem-solving abilities
* Proficient in inventory management, scheduling, and financial reporting
* Knowledge of the latest spa industry trends, treatments, and products
* Passion for the beauty and wellness industry and a commitment to exceptional customer service
What we offer
At Wildfire Day Spa, we are committed to providing our employees with a supportive and rewarding work environment. Along with a competitive salary, we offer opportunities for professional development, a generous employee discount program, and a range of health and wellness initiatives to support your well-being.
About us
Wildfire Day Spa is a locally owned renowned provider of luxury spa experiences, offering a wide range of treatments and services to help our clients relax, rejuvenate, and indulge. With a focus on using premium, results driven products and exceptional customer service, we have built a strong reputation within the local community and beyond.
Apply now
Please submit your resume and a cover letter to apply. We thank all applicants for their interest, however, only those selected for an interview will be contacted.