Join ARMA as a Collections Officer Alexandria, NSW | Full-Time | Entry Level Role Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation. www.armagroup.com.au What You’ll Be Doing: Handling inbound & outbound calls with care and professionalism Supporting customers facing financial hardship Negotiating fair, compliant payment solutions Resolving account issues and overcoming objections Hitting KPIs while living ARMA’s Core Values What You’ll Need: Strong communication skills (verbal & written) Confident with Microsoft Office & quick to learn systems Empathy, resilience & emotional intelligence Great time management and attention to detail Customer service experience is great, but not essential! Why ARMA?: Full training and clear career pathways Incentives and bonus rewards Wellness support via Employee Assistance Program Onsite gym, games rooms, and team social events A high-performing, supportive team culture Be part of a fast-growing, ASX-listed national brand ❤️ ARMA Welcomes Diversity We’re proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you. ✅ Apply Now! Send your resume and cover letter to: careers@armagroup.com.au Applicants must have valid Australian work rights Police check required for successful candidates Start your career with purpose — join the ARMA family today