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Customer experience advocate

Sydney
beBeeSales
Posted: 12 December
Offer description

Job Opportunity

As a key player in customer experience delivery, you will play a pivotal role in helping our customers unlock the full potential of content-driven conversations.

We are seeking individuals with diverse backgrounds, including marketing professionals, sales engineers with experience selling to marketing audiences, and those with agency and professional services expertise.

We rely heavily on our core values to identify top talent, as the role of a Senior Sales Engineer is dynamic and multidimensional.

Imagine yourself as a co-pilot on sales opportunities. You will collaborate closely with Account Executives through key phases of the sales cycle, including technical discovery, product presentations, collaborative solution design sessions, interactive trials, proofs of concept, and more.

You will build strong relationships with customer stakeholders to understand their needs and become a trusted advisor, guiding them through the ever-evolving landscape of digital marketing technology and trends.

This is a dynamic role that offers the opportunity to be part of a growth company, where you can make an impact on sales results, help drive the direction of the Sales Engineering function, work within a positive culture, and continue to grow and expand your career.

* Participate in an immersive onboarding experience to learn about Contentful value propositions, personas, products, MACH and composable solutions, partner ecosystem, and more.
* Become proficient in the Contentful Demo presentation framework.
* Gain knowledge of the Content Management competitive landscape - both current and legacy platforms - and complimentary stack solutions.
* Develop deep relationships across the business: sales, marketing, product, partnerships, and others.
* Make a significant impact on sales revenue by co-piloting sales opportunities alongside your Account Executives.
* Seek to understand customers' short-term and long-term digital objectives, and how Contentful enables their vision both as the driving force of their stack or as a good neighbor to their other platforms.
* Validate and illustrate how Contentful can help the customer with their digital transformation efforts through customized value-based product demonstrations and proof of concepts.
* Assist with the completion of RFIs, RFPs, and Security questionnaires and liaise with other departments to drive finalization.
* Relay product feedback from customers and implementation partners to Product Management, Marketing and Sales.
* Be a thought leader in Sales Engineering and provide mentorship to other Sales Engineers newer in their careers.
* Travel onsite with customers when necessary.
* Work on exciting internal projects that impact how the Sales Engineering team works and grows.
* Enjoy a strong leadership culture and a safe environment to be yourself and grow your career.

The role may occasionally require in-person collaboration or attendance at meetings, so proximity to Sydney is preferred but not mandatory.

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