At TNT Express, we are seeking a strategic leader to oversee our operations in Newcastle. This critical role will be responsible for handling all products with a major focus on domestic priority and international freight.
Main Responsibilities:
* Drive employee engagement through effective communication, leadership, and regular performance feedback to maximize customer satisfaction, employee satisfaction, and team productivity.
* Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
* Create a customer-focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty, and retention.
* Use standard tools and methods to ensure daily/weekly/monthly reporting, measuring, and control of resources, activity service performance, and cost.
* Promote continuous improvement and share best practices implementation.
* Initiate and implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost.
* Explore opportunities to improve service level in the most cost-efficient way.
* Evaluate staff training needs and implement programmes and people development strategies.
About this Role:
This is an exciting opportunity for a seasoned professional to lead our operations in Newcastle. If you have a proven track record of driving operational excellence, developing high-performing teams, and delivering exceptional customer service, we want to hear from you.
We offer a dynamic work environment that encourages innovation, teamwork, and continuous learning. Our employees are our greatest asset, and we strive to provide a safe, inclusive, and rewarding workplace.