Come and be part of a landmark transformation of our Financial Crime & Fraud Operations (FC&FO). As we build a best-in-class financial crime first line accountability, this function is responsible for the operational management of BEN's financial crime controls across AML, sanctions, fraud and scams. It will deliver investigation capability, detection systems, financial crime intelligence, regulatory reporting governance and operational support to identify, prevent and respond to financial crime risks impacting BEN.
As part of our landmark transformation, we are seeking Head of Fraud & Scam Operations and reporting to the Executive, Financial Crime & Fraud Operations, you will be responsible for overseeing operational functions that manage fraud and scam risks across BEN including fraud detection, fraud investigations, scam response and customer-related impacts prevention and response activities.
Through strong leadership and operational oversight, the role ensures these activities are delivered effectively, consistently and in alignment with BEN's financial crime frameworks and risk appetite.
About the opportunity
This is a permanent full-time position ideally located in Melbourne or Adelaide but for an outstanding candidate other locations may be considered.
What you'll bring to the role
To succeed in this role you will have
* Significant experience in fraud operations, financial crime investigations or related operational activities within financial services.
* Extensive leadership capabilities with the ability to lead and develop high performing operational teams in a complex and highly regulated environment.
* Demonstrated ability to manage complex operational environments, analyse fraud trends and implement improvements that strengthen efficiency, quality and customer harm outcomes.
* Excellent communication and relationship building skills to enable strong stakeholder management with the ability to collaborate, influence and advise.
* Ability to lead change initiatives and drive continuous improvement in operational capabilities, process and technology.
* Tertiary qualification in a relevant field with Financial Crime Industry qualifications such as ACAMs, AFCS highly desirable.
So, why work for us?
Here, you'll know your work directly benefits the customers and communities we all serve.
Benefits
You'll also get access to a great range of benefits, including:
* Flexibility means different things for different people. Whether it's hybrid work, flexible hours, a compressed work week, job‐sharing or something different, our flexible work options are designed to put people first.
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
* Opportunities to take your learning to the next level through our corporate university 'BEN U' or at an external provider of your choice.
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
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