Coca-Cola Europacific Partners – Kewdale WA
Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move and sell some the world's most loved brands – serving 600 million consumers and helping 1.75 million customers across 29 countries grow. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.
We're proud to be part of the Australian community and recognise the importance of giving something back. In addition to our efforts on wellbeing, recycling and sustainability, together with Coca-Cola South Pacific we distribute $1.1 million annually to local charities through the Coca-Cola Australia Foundation.
About your new team:
The Equipment and Service team is a dynamic environment that is responsible for the end-to-end management of CCEP Australia's fleet of equipment for our valued customers – This includes but is not limited to, Installation, Servicing, Quality Assurance, Preventative Maintenance of CCEP's portfolio of equipment.
The role of the National Technical Quality & Compliance Manager is to support CCEP EQS teams in driving standards compliance along with driving revenue and growth in the CCEP business.
About your new role:
Reporting to the Quality Assurance Manager, you will lead our Quality Maintenance Program (QMP) throughout McDonald's sites across Southern Western Australia.
Key responsibilities will see you providing Quality Maintenance to McDonald's sites on a day-to-day basis, implementing McDonald's projects, providing feedback on quality issues, data integrity and invoicing with relation to their equipment and quality results.
This exciting role requires a candidate with a passion for customer service, strong knowledge of cold drink equipment and Beverage systems. The key elements to this role include:
Keeping yourself, your colleagues, our customers, and our consumers safe always
Providing the best possible customer service
Providing quality service by ensuring equipment is repaired on the first visit
Adhering to standard processes and correct use of IT tools
Contributing to team success
Actively participating in maintaining and developing technical skills
Please note: The role entails an amount of regional travel with overnight stays so the ability to work independently is highly desirable.
A typical day would look like, but not be limited to:
Actively participating in safety toolbox talks
Completing Safety Take One prior to commencing a job
Creating a positive customer service experience
Ensuring all decisions that are made has the customer front of mind
Ensures Customer Appointments, where applicable, are met
Ensures equipment is fixed on the first visit and does not require a repeat call
Performs Preventative Maintenance and Quality Assurance when required as per the Planned Call and QMP inspection criteria
About you:
You possess the following:
Confident communication abilities with all levels of stakeholders
Build and maintain effective professional relationships with internal and external customers
Proven ability to problem solve and make quick decisions under time constraints
Agile in ways of working and being able to prioritise multiple initiatives/resources
Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure
Ability to drive continuous improvement
Sound understanding of SAP systems
Technical Skills (essential):
Refrigeration or Electrical
Parts management
Beverage Systems and design
Co2 Reg board compliance testing
Electrical or Refrigeration Trade qualifications preferred but not essential
What's in it for you?
At CCEP you can expect an attractive package including staff product allowance as well as a broad range of discounts and benefits from a range of partners
This is a genuine opportunity for an ambitious and customer focused trade professional to take their career to a new level and thrive making a positive contribution to CCEP customers' business growth and success, with a brand you can be proud of.
Some of our amazing & competitive benefits are:
Company funded Parental leave
Purchased Annual Leave Scheme
Ongoing training and opportunities for career progression
Being part of one of the world's largest bottlers and most recognizable brands
Excellent team culture – we have fun whilst we work
A Leader who will support & guide you throughout your career
Access to employee benefits such as free drinks onsite, allocation of products to take home, EAP, free onsite parking
Access to our CCEP Care Program which helps our People work through the challenges of navigating Government Services, Social Welfare Organisations, and all other matters that impact on their emotional, psychological, financial, and physical wellbeing. This includes free counselling for you and your family via our EAP helpline
Access to our career and self-development program DevelopingMe@CCEP from day one
Interested? Then come and make magic happen by applying today
Applications Close Friday 2nd January ****
Please be aware: This job posting may close earlier than the advertised date if we receive a strong pool of candidates. We recommend submitting your application as soon as possible
Coca-Cola Europacific is committed to the health and safety of all employees and to equal employment opportunity for all employees to ensure that our employees have a safe work environment that is also free of discrimination and harassment.
This obligation may also extend to include a pre-employment health evaluation process that is aimed at determining if prospective new employees are able to safely undertake the inherent requirements of the role without putting themselves or others at risk.
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