Job Summary
A Technical Account Manager will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers.
About the Role
This role requires a long-term relationship with customers, understanding their business objectives and impact, and applying expertise to timely resolve issues and ensure customer success.
Main Responsibilities:
* Act as a technical owner to assigned accounts, working with the customer through design and architectural discussion, planning and execution needs as required.
* Provide expert level advice and implementation best practices.
* Support production rollout.
* Perform Health Checks to ensure the customer environments are optimized and stable.
* Go beyond break-fix support by becoming a true technical partner to the customers and help shape their strategy and security programs.
Required Skills and Qualifications
The ideal candidate will have 5+ years of industry experience in a technical account manager, professional services, sales engineer, or support engineer role with exposure to multiple networking and security technologies.
Main Requirements:
* Knowledge of project management and strong account management skills.
* 3+ years of hands-on experience with Linux, including supporting Linux-based applications.
* 3+ years of Networking experience.
* Very strong customer service and excellent communication skills, both written and oral.
About Us
Rapid7 helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world.