About Us
The nib Newcastle Knights are a professional Rugby League Club competing in the NRL Premiership, proudly owned by The Wests Group Australia - a locally owned, not-for-profit, membership-based organisation.
We're committed to delivering exceptional experiences for our members, fans and community, both on and off the field. Our merchandise program plays a crucial role in connecting supporters with the Club they love and bringing the Knights identity to life through quality products, game day experiences and retail excellence.
Our people live and breathe our values, which guide everything we do:
The Knights Way
* Tradition - Honouring our humble, blue-collar roots.
* Grit - Overcoming adversity through toughness and effort.
* Inspire - Empowering others through our actions.
* Win - Approaching every task with a winning mindset.
About the Position
The Newcastle Knights are seeking a dynamic and driven Merchandise Manager to lead the day-to-day operations of the Knights Club Shop and game day retail outlets at McDonald Jones Stadium.
This role blends strategic planning with hands-on operational leadership. You'll shape our merchandise strategy, support the development of new retail ranges, oversee kit production for all Knights teams, and create engaging retail experiences that excite and connect with supporters.
From weekly retail operations to the intensity of game day delivery, you will play a key role in growing our merchandise program and ensuring our brand is proudly represented across every touchpoint.
Key Responsibilities
* Lead the day-to-day operations of the Knights Club Shop and game day outlets, ensuring high standards across customer service, merchandising, stock control and presentation.
* Oversee inventory management, re-ordering, order fulfilment and retail systems to support smooth and efficient operations.
* Support the development and execution of the Club's merchandise strategy, identifying new product opportunities and staying across retail, sport and fashion trends.
* Coordinate the annual kit process for all Knights teams and administrative staff, working closely with our apparel partner and internal stakeholders to ensure timely approvals and delivery.
* Work with marketing and commercial teams to align merchandise with campaigns, promotions and fan engagement activity.
* Lead, coach and support the merchandise team to deliver an exceptional member and fan experience.
About You
You're a proactive, organised and customer-focused leader who thrives in a dynamic environment. You enjoy balancing strategy with hands-on delivery, and you take pride in creating retail experiences that fans remember.
You will ideally have:
* 3-5 years' experience in retail management, merchandising or buying.
* Experience leading and supervising teams.
* Strong communication, planning and organisational skills.
* The ability to manage competing priorities in a fast-paced environment.
* Effective stakeholder management skills.
* Knowledge of Rugby League (desirable).
* Degree-level education in business or a related field (preferred).
Next Steps
The Wests Group Australia is committed to providing a safe, inclusive and supportive workplace where all employees can thrive. As part of our recruitment process, shortlisted applicants may be required to complete reference checks, identity verification and relevant pre-employment screening.
We welcome applications from people of all backgrounds and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.
Apply now to help shape the future of our Knights - on and off the field.