About the Role
Build, operate, scale, and improve Community Operations with a strong focus on problem‐solving and delivering high‐quality outcomes. The role involves driving continuous process improvement, advocating for customer experience, and managing stakeholder relationships across global and local teams to align on priorities and expectations.
What the Candidate Will Do
* Strong communication skills with the ability to synthesize information and drive actionable insights
* Analytical mindset with strong problem‐solving capabilities
* Ability to balance attention to detail with speed of execution
* Strong Excel/Google Sheets and data management skills
* Project and program management experience
* Self‐starter attitude with the ability to investigate and drive outcomes independently
* High ownership and a strong bias for action
Basic Qualifications
* Minimum 2 years of experience managing SMEs/TLs
* 3–5 years of operations/support experience
* 1–2 years of people management experience
Preferred Qualifications
* Operations Management: Manage a team of TLs/SMEs and/or ~20 CSRs, owning operational performance, SLA adherence, backlog, and overall LOB delivery
* Execution Excellence: Drive JIRA hygiene (timely closures, follow‐ups within 24 hours), ensure same‐day actioning of SYDC/SAFE tickets, and maintain CTL closure discipline
* Process & Quality: Identify gaps and drive process improvements, ensure documentation accuracy, quality adherence, and maintain consistent review flows (daily solves)
* Training & Compliance: Ensure timely completion of training modules and adherence to process guidelines
* Workday & RTO Hygiene: Drive compliance on check‐ins, schedules, leave management, and in‐office expectations
* People Management: Coach and develop TLs and CSRs, run structured 1:1s, and build a strong team culture
* Stakeholder Management: Engage with global and local stakeholders, participate in key connects, and align on business priorities
* Program/Project Support: Lead and support cross‐functional initiatives, pilots, and process improvements
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
Unless formally approved to work fully remotely, employees are expected to spend at least half of their work time in their assigned office. For certain roles, such as those based at green‐light hubs, employees are expected to be in‐office for 100% of their time. Please speak with your recruiter to better understand in‐office expectations for this role.
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