Benefits
* Vibrant Workplace:Be part of a fun, supportive, and inclusive team environment where culture matters.
* Wellbeing First:Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
* Recharge & Celebrate:Take an annual "Unplugged Day" to reset, and swap cultural holidays to celebrate the days that mean the most to you.
* Career Builder:Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.
As a Customer Service Representative, you will be at the heart of our operations, delivering high standards of customer service. You will connect with customers to provide tailored support that makes a real difference to their unique situations.
Responsibilities
* Customer Connection:Manage inbound and outbound calls, building rapport and trust with every interaction.
* Needs Investigator:Explore and assess each customer's personal and financial situation to understand their needs.
* Solution Seeker:Provide tailored options and resolutions that align with the customer's circumstances.
* Record Keeper:Accurately record file notes and ensure all customer details are updated in our systems.
* Compliance Champion:Work within regulatory frameworks to ensure every interaction meets quality and compliance standards.
Note: Due to the level of security clearance required for this role, you must be an Australian Citizen to be eligible.
Qualifications
At Recoveriescorp, we focus on the skills you bring, not just your resume. Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do.
Interactive Skills Assessment: As part of our process, you will complete an interactive skills assessment through Vervoe.
Mindset
* Empathy First:You listen actively, understand customer needs, and approach every conversation with care and patience.
* Problem Solver:You love thinking on your feet and finding the best outcome for each customer.
* Team Spirit:You collaborate well with others and keep the customer at the centre of everything you do.
* Resilience and Adaptability:You stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease.
* Curious Learner:You are open to feedback, eager to learn, and keen to develop your skills to better support customers and grow your career.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
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