ABOUT THE ROLE
We are currently searching for an experienced and motivated Customer Service Manager / Duty Manager to join and lead our lively close-knit team on a permanent full-time basis at Harbord Diggers Club, located in Freshwater, NSW!
As a Customer Service Manager, you will oversee all day-to-day operations throughout the venue overseeing Food, Beverage, Gaming, Member Services, Dock & Cellar, and Kitchen to ensure memorable moments are created with all visitors by effectively supervising, training and providing on-going development opportunities to the team.
More specifically, your duties will include but are not limited to:
* Venue management including guest experience, appearance, security, professional leadership
* Leadership role that will see you motivating, coaching, mentoring and developing a strong and dynamic team with a focus on delivering exceptional service standards
* Talent management and succession planning
* Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
* Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
* Coordination of rosters ensuring operational needs are met
* Ensure continuous improvement of our service delivery
* Attend and manage customer complaints and issues
* Organisation of workflow
* Supervision of employees including training and development as well as oversee and manage the employee performance life cycle
* Completion of accurate Risk Manager reporting
ABOUT YOU
To be successful for this role, you should have the following:
* Previous experience leading daily operations within a similar role in the Hospitality Industry
* Current certification in Responsible Conduct of Gaming (RCG), Responsible Service of Alcohol (RSA), First Aid & Advanced Resuscitation – or willing to obtain
* Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
* Strong leadership skills that encourage a supportive work environment
* Exceptional people management, relationship building, and verbal & written communication skills
* Great conflict resolution abilities
* Availability to work a flexible roster, including days, nights and weekends
* 4-day rotating roster across the work week with 3-days off per roster week.
OUR BENEFITS
* Supportive and inclusive team and culture
* Free onsite parking
* Ongoing learning and development opportunities
* Uniforms provided
* Discounted gym membership
GROUP WINNER OF:
* Western Sydney Business Awards – Employer of Choice 2020
* Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
* Clubs NSW – Clubs and Community Award for Emergency Services 2023
If you're looking at taking your career to the next level, apply today and don't miss out on this exciting opportunity.
Create a job alert for this search
Customer Service Manager / Duty Manager - Harbord Diggers • Freshwater, NSW, AU
#J-18808-Ljbffr