We're seeking a skilled Technical Support Engineer to join our team. This role is ideal for someone with developer experience looking to advance their career as a senior .Net Developer.
Job Description:
The .Net Support Engineer will be responsible for resolving client requests promptly based on delivery commitments, monitoring requests via email, ITSM tickets, and phone calls, investigating incidents to prevent recurrence, and supporting Service Delivery Managers in creating monthly operational reports.
* Resolve client requests promptly based on delivery commitments
* Monitor requests via email, ITSM tickets, and phone calls
* Investigate incidents to prevent recurrence
* Support Service Delivery Managers in creating monthly operational reports
Key Responsibilities:
The successful candidate will also be responsible for escalating operational issues to SDMs, senior staff, or the Lead - Application Management Services, preparing for client meetings with knowledge of current and backlog tickets, participating in incident management, and maintaining accurate technical documentation of client platforms.
* Escalarate operational issues to SDMs, senior staff, or the Lead - Application Management Services
* Prepare for client meetings with knowledge of current and backlog tickets
* Participate in incident management
* Maintain accurate technical documentation of client platforms
Required Skills and Qualifications:
The ideal candidate will have a strong understanding of C# and the .NET ecosystem (.NET Framework / .NET Core), experience with ASP.NET MVC / Web API for building or maintaining web applications and APIs, basic front-end skills: HTML, CSS, JavaScript, ability to write and understand SQL queries, stored procedures, and database structures, experience with CMS platforms such as Sitecore, Kentico, Sitefinity, Umbraco, experience with Git and tools like GitHub or Azure DevOps, and knowledge of ITIL or DevOps practices.
* Understanding of C# and the .NET ecosystem (.NET Framework / .NET Core)
* Experience with ASP.NET MVC / Web API for building or maintaining web applications and APIs
* Basic front-end skills: HTML, CSS, JavaScript
* Ability to write and understand SQL queries, stored procedures, and database structures
* Experience with CMS platforms such as Sitecore, Kentico, Sitefinity, Umbraco
* Experience with Git and tools like GitHub or Azure DevOps
* Knowledge of ITIL or DevOps practices
Benefits:
We offer a competitive salary, negotiable based on skills and experience, flexible work arrangements that support work-life balance, trust, and autonomy, wellness incentives, 8 weeks of flex leave annually, gender-neutral parental leave, and more.
* Career development opportunities
* Flexible work arrangements
* Competitive salary, negotiable based on skills and experience
* Wellness incentives
* Flex leave annually
* Gender-neutral parental leave
Others:
We are committed to diversity, equity, and inclusion and encourage applications from all backgrounds. Our reconciliation efforts can be found at our website. We respect the Traditional Owners and Custodians of the lands across Australia and pay respects to their cultures and Elders.