**Join a supportive and collaborative team environment with ongoing upskilling and development.**
We are currently seeking experienced Customer Service professionals for opportunities with our State Government client in Ballarat.
**About the role**:
**Essential requirements**
The below requirements are integral pre/post-requisites of the role:
- Have a minimum of two years' experience in a customer service environment;
- Have a genuine passion for delivery of high-quality customer experience and a willingness to assist and resolve customer enquiries;
- Good listening and empathy skills;
- Have the skills and capabilities to take on a broad range of knowledge management requirements;
- Have sound technical skills;
- Have good quality and performance customer service delivery scores including attendance and adherence to roster schedule; and
- During training for the role, the successful achievement of written and practical assessment tasks
**Accountabilities**
- Provide timely, high quality customer service, consistent with VicRoads values, as assessed by internal reviews and customer feedback;
- Ensure legislative requirements and policy and procedures are applied accurately and consistently through the review of quality control strategies;
- Log and maintaining incidents and service requests within the technology software provided and escalating incidents and requests
- Acknowledge, resolve (where possible) and record customer complaints for service quality improvement and escalated complaint management;
- Contribute to the recoding of all enquiries through accurate and efficient data processing;
- Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority;
- Perform administrative activities to support the provision of service delivery as required;
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
**Job Types**: Full-time, Casual
**Salary**: $30.95 per hour
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Customer service: 2 years (required)