About the job TIM Engineer / Desktop Support Engineer
* Build and configure laptops as per standard specifications
* Troubleshoot application and OS issues faced by employees of the Respondent
* Take actions as advised by the Manager related to IT policies
* Update Antivirus and Windows patches
* Communicate with employees regarding the update on Service requests / Allocation of Laptops
* Allocate / deallocate Assets in CMDB
* Ensure All Laptops / desktops working properly; respond to service issues on time
* Respond to user tickets regarding hardware, software install / manage end-user IT equipment
* Send / ship IT hardware to users
* Set up computers / endpoints and install software for various applications and programs
* Provide Technical support across the company (in person or over the phone / remote) regarding any operating system issues
* Keep track of the number of laptops / desktops in the store
* Provide physical support to the core Technical team in the server room
* Serve as the first point of contact for customers seeking technical assistance
* Direct unresolved issues to respective teams
* Inventory management of all IT assets
Candidate specifications
* Relevant Qualifications preferred
* ITIL V3 Foundation, MCSA certified; or Candidate without certifications but able to demonstrate an exceptional level of knowledge and skills with a proven track record may be considered
* Pre-Requisite: Having approximately 3 years of experience working in IT support Operations with the multiplatform environment (Windows, Cisco)
* Experience with contact center support will be preferred
* In-depth knowledge of Windows 10, Office 365, etc.
* Knowledge of troubleshooting multiplatform devices like laptops, phones, tablets, softphones
* Hands-on support to the core team in the server room, including remote assistance
* Coordinate with the service desk, Tech M team, and client technical team for resolution
* Some experience with Asset management
* Standard SOE deployment
* Troubleshooting using remote tools
* Basic knowledge of DNS, DHCP services
* Basic knowledge of Windows Server and Windows Client
* Experience with ITIL processes: Incident Management
* Process-oriented, highly self-driven, thrives with minimal supervision
* Ability to operate effectively in a team-focused environment
* Good at handling stress and challenging situations
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