We're seeking a seasoned leader to spearhead our customer service operations. This is an exceptional opportunity for a highly motivated individual with a passion for delivering world-class customer experiences. As the CS Group Lead, you will be responsible for driving the success of our customer service function, ensuring seamless interactions across all channels. Your expertise in process improvement and change management will be crucial in navigating our fast-paced scaling environment. About the Role * Key Responsibilities: * Drive service delivery excellence across ANZ regions * Create and execute strategies to enhance customer satisfaction, quality, and efficiency * Mentor team leaders to foster employee engagement and growth * Promote harmonization of processes across like teams to ensure consistency in best practices About You * You have 5 years of experience in managing contact center operations within an omnichannel environment, achieving high-quality outcomes through strategic partnerships with various stakeholders. The Ideal Candidate: Select skills include:Type,Customer Service,Banking,Upselling,Pricing,Sanitation,Cash Handling,Degree Required - Highly Preferred Education Level,Business Degree - Bachelor's degree or related equivalent work experience level desired as basic qualification required including education specific throughout hiring stages strongly suggesting earning almost equivalency following last several possible only substantial completion degree preferably but relevant exchange can also substantially contribute similarly although