SMA Australia has a full‐time opportunity for a talented Service Engineer in our Large‐Scale team. This role would suit somebody based in Sydney/Brisbane. The position is hybrid i.e., a mix of working from home and working at our Brisbane or North Sydney office.
About the role
The Service Engineer will be responsible for supplying troubleshooting support to the Field Service Technicians and supporting SMA's Large‐scale Customers to achieve their hold point requirements. The Service Engineer is the interface between Australia local service functions and HQ for the resolution of complex technical issues and where required supports in the correct application and technical specification of SMA Large Scale solutions. The Service Engineer provides technical guidance to the Sales and Application Engineering team of Large Scale.
Responsibilities
* Provide support to SMA's Utility‐scale Customers during hold point tests.
* Identify and troubleshoot system‐related problems.
* Analyze data from Utility Inverters, Controllers, Medium Voltage components and additional equipment.
* Conduct a variety of measurements during troubleshooting and hold point tests.
* Initiate the escalation process of technical issues to HQ.
* Create technical reports for internal and external stakeholders.
* Provide technical support and training to internal stakeholders.
* Open and close escalation tickets.
* Train local teams on technical topics.
What's in it for you
We offer a competitive salary and great company perks such as an annual bonus and an additional 5 days paid leave at Christmas. As a supportive organisation, we understand the importance of offering a flexible working environment to support your own creativity, wellbeing and balance. We offer a hybrid working environment (work from home / work from office). We offer an onsite testing laboratory and global support resources. On site, we offer staff benefits such as a ping‐pong and play room as well as a kitchen for healthy breaks and gatherings.
Your qualifications and experience
* A Bachelor's degree in the area of Electrical/Electronic engineering is required.
* At least 3 years' experience in customer service and technical support.
* CEC Accreditation.
* Advanced understanding of PV and BESS systems including Plant controller, inverters, medium voltage equipment and communication.
* Competency in the use of measurement tools and software (oscilloscope, power analyser, Wireshark, others).
* Proficiency with Microsoft Office.
* Attention to detail and a high level of accuracy.
* Ability to analyse and solve problems effectively.
About Us
SMA Solar Technology are a global renewable energy pioneer, facilitating access to clean energy through state‐of‐the‐art technology. SMA has 40 years of expertise and passion in renewables to drive the world's energy transition. We are a diverse and global organisation. SMA Group employs over **** people globally, with more than 500 focused on research and development to ensure we remain at the forefront of technology. SMA Australia is a subsidiary of SMA Solar Technology, a dynamic and entrepreneurial team of over 80 people from a wide range of cultural, education, and employment backgrounds. We value team spirit, performance, and trust. Would you like to play a part in shaping the energy supply of the future?
This position is open to all Australian citizens or Permanent Residents. Please note that only shortlisted candidates will be contacted. Thank you.
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