About this role
* Genuine career progression with training provided
* Diverse and inclusive team
* Work from home on Fridays
About the role
As the Customer Service Officer, you will be reporting to the Customer Service Manager and will play an essential role in representing our business! Customers are the key to our continued success, and this role will assist our team in providing an excellent customer experience every time!
* Provide excellent customer service by phone, email.
* Process orders promptly and accurately.
* Provide sales and support using your product knowledge.
* Keep customers updated and informing them of order updates.
* Understand and comply with Chain of Responsibility laws for configuration of orders and transport.
* Perform additional duties as needed.
* For the first 4–6 weeks, you will work at the Oxley display on Fridays to gain product knowledge; otherwise, the role is primarily office‐based.
Your hours are Monday to Friday, 8am to 4pm. You will work from home on Fridays.
About you
* Exceptional communication skills
* Strong attention to detail with accurate data‐entry abilities
* Positive attitude and strong problem solving skills
* Pre‐employment medical, drug and alcohol screening and background check required
What we offer
* Attractive salary and benefits, including access to exclusive discounts and offers.
* Supportive and collaborative culture that fosters innovation and inclusion.
* Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
* Rewarding career with on‐the‐job learning, development, and upskilling opportunities within and across our brands
Equal Opportunity
We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities and life stage.
We have a strong commitment to workplace, health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre‐employment medical including drug and alcohol screening and a background check.
#J-18808-Ljbffr