Key Account Manager (Australia & New Zealand)
Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.
Kendo is owned by LVMH Moët Hennessy - Louis Vuitton, the world's largest luxury group. The Kendo house of brands presently includes: Fenty Beauty, Fenty Skin, Fenty Hair, Fenty Fragrance and Ole Henriksen. Through original development, collaborations and acquisitions, the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, and great retail and direct-to-consumer partnerships.
POSITION SUMMARY
As a pivotal member of the Commercial team, the
Key Account Manager
will lead the Sales Management team, reporting directly to the Senior Commercial Manager.
This role demands exceptional multi-retailer relationship management, commercial acumen, data analysis proficiency, and the ability to translate consumer insights into strategic business plans. The objective is to optimise sales across all channels and Kendo Brands by driving strategic account management for both Brick-and-Mortar and online channels within Australia and New Zealand, fostering strong retailer relationships, and executing commercial strategies to achieve growth.
If you excel in building strong retailer relationships, navigating multi-channel commercial landscapes, and delivering results through strategic, insight-led account management - we would love to hear from you
Job responsabilities
Sales and Business Growth Strategy
Support the ongoing development and implementation of a long-term distribution strategy for Kendo Brands.
Achieve and exceed assigned sales targets, KPIs, budgets, and business goals.
Develop and execute comprehensive sales and business growth strategies in collaboration with the Sales & Education and Marketing teams.
Prepare and deliver compelling bi-annual strategy presentations in partnership with the Marketing team.
Retailer Relationships
Establish, nurture, and maintain strategic partnerships with key retailers and commercial partners.
Serve as the primary point of contact for all commercial and promotional activities with retailers.
Collaborate with retailers to define and monitor key performance indicators (KPIs).
Coordinate cross-functional efforts to effectively execute growth strategies and enhance brand positioning across both Brick-and-Mortar (B&M) and online channels.
Reporting and Analysis
Generate comprehensive weekly and monthly sales reports and perform in-depth data analysis.
Lead the development of top-line budgets and manage monthly tracking by retailer, collaborating with the Sales & Education team on door-level dimensions and the Merchandising Planner on brand and product category levels.
Work synergistically with the Marketing team to identify and execute strategic trade marketing initiatives to propel business growth.
Champion the development and implementation of insightful business storytelling visualization projects (e.g., Power BI dashboards), partnering with the Sales & Education team and Merchandising Planner to create store and product performance dashboards.
Retail Operations and Inventory Management
Manage wholesale order communication with retailers and liaise with the local warehouse team to ensure accurate Net Sales landing.
Oversee product assortments and act as the central contact point for retailers regarding all omni and digital NIF & P-pages.
Collaborate with the Merchandising Planner to define accurate forecasts and managing the BOM with Warehouse team.
Partner with Sales & Education team to proactively manage stock levels and ensure all doors are equipped to drive sales growth.
Review Retail Sales and Gross Sales data to ensure optimal inventory management across all channels and brands.
Profile
Work Experience
5-10 years' relevant experience as a Key Account Manager (Multi-retailer relationship management and beauty industry experience is preferred)
A true team player and all-rounder
Enthusiastic and can do attitude
Self-starter with good attention to detail
Solution driven, and customer orientated
Proactive, committed and passionate
Perceptive/observant with exceptional attention to detail
Additional information
CULTURE & BENEFIITS
Opportunities for career growth and advancement not only within the Perfumes and Cosmetics division but also across the LVMH Group.
Discounted gym memberships.
Birthday leave: additional paid leave to celebrate your birthday.
Opportunities to give back through company-wide charity days.
Access to employee assistance programs.
LVMH Perfumes and Cosmetics
are dedicated to creating a workplace where diversity is valued and inclusion is a priority. We welcome applicants from all backgrounds and identities and are committed to fostering an environment where everyone feels respected, supported, and empowered to succeed.
Please note that only shortlisted candidates will be contacted, and you must have valid working rights in Australia to be considered.
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