Overview
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next‐generation systems include products such as Atlas, Cloud Manager, and Compass.
The position will be based in our Sydney or Melbourne offices. The standard work week post‐ramping will be Sunday to Thursday, every week.
Why MongoDB is a fantastic place to work and build your career
* Be a part of the company that's reinventing the database, passionate about innovation and speed
* Enjoy a fun, inspiring culture that is engineering focused
* Work with exceptionally talented people around the globe
* Learn, contribute, and make an impact on the product and community
Cool things you'll do
MongoDB is on a mission to change the way people think about databases. In Technical Services, it's our job to help these people.
You'll be working alongside our largest customers, solving their complex issues – resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs – working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the team, either via informal one‐to‐one conversations, or training and workshop sessions. By documenting solutions in our knowledge platform, TSEs will increase the efficiency of our customers, other team members and departments throughout MongoDB.
What You Need
You should have 4+ years of proven experience; we consider all candidates with an eye for those who are self‐taught, insatiably curious, and multi‐faceted.
The ideal candidate should have a mix of experience in most of the following areas
* Strong diagnostics and troubleshooting experience, with the ability to analyse issues holistically, from the application tier, to database to storage
* Broad awareness of customer workloads and use cases, including performance, availability, and scalability
* Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
* Ability to read code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc
* Good understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
* Storage engineering experience, including NAS, RAID, SAN, SSD, multi‐pathing, and caching
* Experience supporting complex mission‐critical product applications and database systems (RDBMS or non‐relational)
Bonus Points
* Fluency in conveying technical discussion in Mandarin
* Experience with authentication systems such as LDAP, Kerberos, AD
* Experience using or managing MongoDB
* Experience using distributed version control systems, and in particular git
* Experience using any cloud services stack such as AWS, Azure or GCP
* Experience with Kubernetes or other orchestration systems using vendor‐specific Enterprise operators
Success Measures
* In 3 months, you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
* In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
* In 12 months, you will be part of a technical experts group within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently.
MongoDB is an equal opportunities employer. MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
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