Job role
EUC / Network Smart Hands Engineer – On Call/Casual/Part Time
About EIL Global
We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in and around to assist our clients.
Job Details
Experience: 3 Years
Location: Multiple sites, New Zealand
Type: Contract
Locations
* KeriKeri
* New Lynn
* Mairangi Bay
* Manuakau
* Masterton Wellington
* Napier Hawkes Bay
* Nelson
* Newtown
* Taupo
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Employment Type
Independent Contractor / On Call/Casual Basis
Work Mode: Onsite (Field Support / On-Demand/Casual)
Role Overview
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands‐on experience handling break‐fix, installation, and maintenance activities.
Key Responsibilities
* Provide onsite EUC and network smart‐hands support for incidents, service requests, and installations.
* Perform break‐fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
* Support network device installations such as routers, switches, access points, and cabling.
* Handle hardware replacements, upgrades, and troubleshooting for end‐user devices.
* Collaborate with remote support and service desk teams to ensure timely resolution.
* Maintain accurate logs of dispatch calls, asset details, and work completion reports.
* Coordinate with vendors or third‐party support teams when needed.
* Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience
* 3+ years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
* Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
* Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
* Hands‐on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
* Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
* Excellent communication and coordination skills.
* Must have a valid driver's licence and willingness to travel to client sites.
Preferred Qualifications
* Prior experience in Casual/on‐demand support engagements.
Work Scope
On‐demand/Casual calls during business hours (may include after‐hours/weekend support as per SLA).
Reporting
Regional Service Delivery Manager / Project Coordinator
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