Assistant General Manager – Multi-Property Operations
Freycinet Holiday Houses | Coles Bay, TasmaniaFull-Time | $80,000 per annum + Superannuation
Freycinet Holiday Houses manages a portfolio of 120+ holiday properties across Coles Bay and Tasmania's East Coast.
We are seeking a capable and experienced Senior Assistant Manager to operate as second-in-charge and lead day-to-day performance across all departments of the business.
This is a senior leadership position requiring strong operational oversight, HR capability, financial discipline, and the ability to manage complexity at scale.
The Role
Reporting directly to the Director, you will hold responsibility across:
* Front Office & Guest Services
* Bookings & Resly PMS (120+ properties)
* Portfolio & Property Standards
* Operations & High-Volume Turnovers
* Maintenance Coordination
* Accounts & End of Month Reconciliation
* HR Leadership & Workforce Compliance
You will lead 18–20 core staff and oversee a fluctuating network of cleaning professionals aligned to occupancy demand.
You will be expected to take ownership of operational performance and ensure systems run efficiently and accurately.
Key Responsibilities
* Lead and manage cross-department operations
* Oversee workforce performance, recruitment, compliance and HR processes (essential)
* Ensure accuracy and integrity within Resly and booking systems
* Monitor occupancy, revenue data and operational metrics
* Lead End of Month reconciliation processes prior to Director sign-off
* Oversee contractor coordination and maintenance workflows
* Maintain portfolio-wide quality standards
* Resolve escalated operational and guest matters decisively
* Implement structured systems and accountability frameworks
Essential Experience
Applicants must demonstrate:
* Senior-level experience in multi-site or multi-property accommodation operations
* Proven HR leadership and performance management experience
* Experience managing 15+ staff
* Strong attention to detail, particularly in financial reconciliation
* Confidence using PMS systems (Resly highly regarded)
* Ability to operate independently and make sound operational decisions
This role requires maturity, structure, and accountability.
What We Offer
* $80,000 per annum + superannuation
* Genuine second-in-command authority
* Established and growing accommodation portfolio
* Direct working relationship with the Director
* Long-term opportunity within a respected East Coast business
* Professional and structured working environment
Live, Work, and Play in Tasmania's Ultimate Adventure BayImagine starting your day surrounded by the breathtaking beauty of Coles Bay, Swanwick, or Bicheno—iconic destinations on Tasmania's stunning East Coast. Here, your backyard is a world-class adventure playground filled with hiking trails, kayaking routes, pristine beaches, and endless opportunities to explore. On your days off, indulge in luxurious vineyards, exquisite dining experiences, and the relaxed coastal lifestyle Tasmania is famous for.
Join a team that feels more like family—supportive, passionate, and committed to delivering exceptional experiences. This is your chance to build a long-term career while truly enjoying where you live, work, and play.
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