Reservations Agent Job Overview
We are seeking an experienced reservations professional to join our team.
The ideal candidate will have 1-2 years of current reservation and front office experience with a 4/5 star hotel or resort. The role involves assisting with phone enquiries and updating booking details for guests, checking in/out rooms, cashiering, answering phone calls, orientating guests to their rooms and other facilities, maintaining up-to-date flight arrivals/departures and ferry timetables, and performing other duties as directed.
Prior experience with room management software is advantageous, along with a RSA certificate or willingness to obtain one.
We require an enthusiastic team player with strong communication and interpersonal skills, providing exceptional service to guests. You must be willing to live on the island where this role is located.
This part-time position requires a 7-day roster, averaging up to 38 hours per week according to operational demands.