Join an industry leader and make a positive change in the sustainable use of the world's natural resources.
We will transform the business and drive the industry toward a greener future at Metso. Our inclusive culture supports your growth journey, and you are encouraged to realize your potential.
Job Description
We are seeking a Field Service Technician to join our Service Operations Support team. Your role involves providing hands-on mechanical service work to clients, serving as a technical liaison between clients, product divisions, and sales teams. This position plays a crucial part in performing and coordinating service activities related to our machines, spares, and wears - keeping our clients operating at full capacity.
Responsibilities
* Complete field machine inspections
* Provide hands-on mechanical service work in the field to Metso customers
* Act as a technical liaison between customers, product divisions, and sales personnel
* Perform technical evaluations and analyze equipment and machine component failures
* Understand drawings and schematics to ensure correct processes are followed
* Supervise and oversee Field Service projects on customer sites
* Escalate questions and analysis to Technical Support and Engineering
* Support quotation work by providing scope of work, initial planning, and costing information
* Promote products and services to customers
* Prepare post-site reports, timesheets, and expenses after site visits
Requirements
* A Mechanical trade qualification from college or technical school, OR
* Three to six years relevant experience and/or training
* Demonstrate understanding and compliance with safety regulations and standards
* Be physically fit and able to pass a medical examination with no site restrictions to perform duties
* Have excellent communication and interpersonal skills
* Ability to read and interpret mechanical schematics
* Ability to travel within short notice
* Understanding operating and maintenance instructions, and procedure manuals
* Ability to read and understand a variety of written instructions
* Ability to complete basic engineering calculations such as basic algebra, geometry, etc.
* Provide standard hand tools applicable to task
* Hold a current driver's license
Benefits
* A work environment where safety is always the number one priority – both your physical and mental health is our priority
* An annual incentive program
* Additional Annual Leave benefit for all permanent employees
* Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys
* Gender Neutral Paid Parental Leave of 18 weeks at full pay
* Paid Volunteer Leave so you can give back to the local community or an organization of your choice
* Active Social Club and company-wide social events as your social wellness is important to us
* Comprehensive medical benefits including discounted private health insurance for employees and immediate family
* A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
* Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
* Company provided Salary Continuance insurance cover