Remarketing Asset Specialist
The Remarketing Asset Specialist is responsible for processing, preparing, and managing assets for sale through various channels. Key responsibilities include entering and updating asset information, monitoring stock status, delivering customer service, and supporting initiatives to drive buyer participation growth.
* Process and prepare assets for sale, ensuring they meet quality standards and timelines.
* Accurately enter and update asset information in internal systems.
* Monitor the status of allocated stock and follow up on any delays to ensure readiness for sale.
* Deliver customer service via phone and email, supporting timely call-queue responses.
* Assist in resolving asset issues such as encumbrances and outstanding paperwork.
* Support initiatives to drive buyer participation growth locally and internationally.
* Deliver performance outcomes against Service Level Agreements and Key Performance Indicators.
* Support the team in meeting Key Performance Indicators, such as reducing days to sale and maximizing asset return.
* Collaborate with operations and transport teams to coordinate asset movements, inspections, and auction readiness.
* Identify and elevate issues impacting asset processing to the Team Leader.
* Participate in implementing operational improvements to enhance team efficiency.
* Provide accurate and timely support to customers regarding asset status, auction processes, and post-sale actions.
* Assist in addressing customer queries and resolving auction-related issues, escalating where necessary.
* Ensure customer processes are followed within agreed Service Level Agreements.
* Maintain accurate records in internal systems to reflect asset status and team activities.
* Support the preparation of performance data and reports as needed by the Team Leader.
* Ensure compliance with internal processes and external regulatory requirements.
* Perform other duties as assigned.
Key Skills and Qualifications:
* Strong organizational and time-management skills.
* Ability to prioritize tasks and work under pressure.
* Excellent communication and customer service skills.
* Proficient in using internal systems and software.
* Knowledge of asset management principles and practices.
Benefits:
* Opportunity to work in a dynamic and growing industry.
* Chance to develop skills and expertise in asset management.
* Collaborative and supportive team environment.
* Opportunities for career growth and advancement.
Others:
* Must be able to work in a fast-paced environment.
* Must be able to lift 25 pounds or more.
* Must be able to stand for long periods of time.