Job Description:
At our organization, we strive to make security a top priority for fast-growing companies. We believe that continuous security monitoring and verification is essential in today's digital landscape.
We are seeking a skilled Customer Success Manager to join our team. In this role, you will be responsible for guiding customers through their security and compliance journeys with our specialized solutions.
As a key member of our team, you will play a pivotal role in driving customer success and satisfaction. You will work closely with cross-functional teams to co-create plays that drive engagement across our customer base.
Key Responsibilities:
* Guide customers through onboarding, implementation, product adoption, and value-driven success.
* Work with customers across industries, functions, and stages of their customer journey in a strategic manner.
* Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities.
* Empower customers to become self-sufficient champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.
Requirements:
* 4+ years of experience in Customer Success at a SaaS company.
* Background in running a book of business of ~150-170 accounts.
* Willingness to collaborate with others and drive mutually beneficial outcomes.
* Self-motivated and curious: Bias for action and committed to iterating when necessary.
* Work effectively in a highly ambiguous, ever-changing environment.
* Possess clear and thoughtful communication skills, with strong critical thinking ability.
* Be highly empathetic to customers, with a proven track record of long-term customer retention.
* Experience working in the security or compliance industry is a bonus.
What You Can Expect:
Industry-competitive salary and equity package.
Healthcare stipend towards health insurance for you and your dependents.
16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive).
Health & wellness stipend.
Remote workspace stipend.
Commuter benefits for team members who attend the office.
Internet and cellphone stipend.
9 company-paid holidays.
20 days of PTO per year.
Virtual team building activities, lunch and learns, and other company-wide events.