Job Overview
Deliver high-level customer service and technical specialist support to staff across the department.
* Provide timely assistance to address complex or escalated issues.
Excellent communication and interpersonal skills are necessary to build relationships and provide constructive feedback.
Experience managing competing priorities and adapting to change within a service delivery environment is essential.
Key Qualifications
Strong problem-solving skills, experience with technical systems and excellent communication skills are required.
Ability to work in a team environment and adapt to changing priorities is essential.
Relevant certifications or qualifications in IT or a related field are desirable.