FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time L1 Helpdesk - System Administrator in Australia (Sydney) office - a certified Great Place to Work.
This role will be the first line of support for our employees and the hands‐on operator for our day‐to‐day infrastructure. You'll troubleshoot end-user issues across Windows and macOS, manage Active Directory and file services, and keep our office network and servers running smoothly.
What You'll Work With: Windows · macOS · Windows Server · Active Directory · DFS / SMB · FortiGate · FortiAP · Aruba
Reporting to: Head of Security and Infrastructure
Responsibilities
* Provide L1 support for end users — hardware, OS, applications, access, peripherals
* Onboard and offboard employees: account provisioning, equipment, access, asset tracking
* Manage Active Directory — users, groups, OUs, GPOs (ADUC / ADDC)
* Administer Windows Server environments — file services, DFS, SMB shares, permissions
* Support and maintain Windows and macOS endpoints — imaging, patching, configuration
* Troubleshoot network connectivity at L2 / L3 — VLANs, switching, routing basics, Wi‐Fi, VPN
* Maintain office network equipment — firewalls, switches, access points
* Document procedures, runbooks, and knowledge base articles
* Escalate complex issues to L2 / infrastructure teams with clear context
* Track tickets to resolution and meet SLA targets
Candidate profile
* 2+ years in helpdesk, desktop support, or junior sysadmin roles
* Strong hands‐on experience with Windows 10 / 11 and macOS
* Windows Server administration — file shares, DFS, SMB, NTFS permissions
* Active Directory administration — ADUC, ADDC, Group Policy, DNS, DHCP
* Solid L2 / L3 networking fundamentals — VLANs, IP routing, DNS, DHCP, VPN
* Clear written and verbal communication in English
* Customer‐focused mindset and structured troubleshooting approach
* The role is available for candidates with permanent work permit in Australia only
Nice to Have
* Experience with FortiGate, FortiAP, or Aruba switching / wireless
* MDM tooling — Intune, OSQuery, FleetDN, JumpCloud, ManageEngine
* Scripting — PowerShell, Bash
* Identity and SSO platforms — Entra ID / Azure AD, Okta, Keycloak
* Backup and endpoint protection tooling
* Ticketing systems — Jira Service Management, Zendesk
* Certifications — CompTIA A+ / Network+, Microsoft, Apple, Fortinet
* Experience in regulated environments (fintech, financial services)
Our offer
* A certified Great Place to Work reflecting our commitment to a positive culture, employee well‐being, and support
* Welcoming, young and multicultural team with approachable leadership
* Ability to contribute to dynamic business at a growth phase
* High level of autonomy, support of ideas and putting your expertise into the best practices for the company
* Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
* Competitive remuneration, regular salary reviews and performance-based incentive schemes
* Vibrant company life: from team activities to global celebrations
* Free access to multiple sports and wellness facilities across the country
* A gift and a day off on your birthday
Journey to FP Markets
* Interview with People Function member (30 - 45 min) to assess match to our culture
* Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
Join our team and be a part of a professional, rapidly‐growing company operating in a multicultural environment!
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