Overview
Tradezone is a leading online electrical wholesaler trusted by trade contractors across Solar, Electrical, Air Conditioning (HVAC) and Data with modern offices and a DC the size of 2 football fields. Be a part of a company that is at the forefront of technology and innovation within the large and exciting Kingston Group of Companies that are 100% family owned and have been in business on the Gold Coast for 47 years.
We have an opportunity for a self-motivated person to join our Customer Service team. This role is based in Helensvale on the Gold Coast, and is a Monday to Friday, 40 hour week and is a permanent roll.
What we offer
- Australian family-owned business.
- Full time permanent role - accrued leave and no weekend work!
- Weekly pay cycles.
- Spacious and modern offices.
- Bi-monthly staff appreciation celebrations.
- Job security - we own the building and are here to stay!
- Rapidly growing, national organisation with exciting career progression opportunities.
- National organization who distributes a massive range of products to the biggest retailers and DC’s in Aus & NZ (EB Games, JB HiFi, Amazon, Big W, Costco, Target, Officeworks, Myer to name a few and on the Tradezone front to many wonderful contractors and solar retailers.
About the Role
Reporting directly to the Gold Coast Sales Manager. This is an chance for you to become part of our Customer Service team and work on our B2B businesses across a number of our company categories including Electrical, Air Conditioning, data, security and solar.
- Assisting Customer Service Manager and broader team with daily tasks/duties.
- Assist with the continuous improvement of existing systems, procedures, and processes.
- Provide a quality service to customers and resolve specific customers issues and needs.
- Answering of incoming phone calls.
- Order maintenance, analysis and customer account maintenance.
- Update and maintain reports.
Required Knowledge and Skills
- At least 3 years of admin/office experience - Customer Service experience an advantage.
- Have an understanding of B2B and B2C websites.
- A high level of competency in Microsoft Office (Outlook, Excel etc).
- Have great computer skills with good attention to detail.
- Multi-task and problem solving.
- Capable of working in a team, as well as independently.
- Be a caring person with a positive attitude and great phone manner.
Your commitment
- Professional, reliable, punctual and hard working.
- Eager to learn and succeed.
- Be a good communicator and good team player.
- Have a proactive and energetic approach to the day.
- Be a caring person with a positive attitude.
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📌 Customer Service Person
🏢 Tradezone
📍 City of Gold Coast