Pay Competitive
Employment type Other
Job Description
Req#: 4899840
About HelloFresh
Here at HelloFresh, we're passionate about bringing dinner inspiration to everyday Australians. With 10 years of service under our belt, we are the market leader in the growing world of meal kit delivery services, operating in 16 different countries.
As we continue to deliver fresh, seasonal ingredients and delicious, wholesome recipes to our customers, we see our inspired community of empowered home-cooks continue to grow, and you could be a part of it
Are you energetic and motivated with a team focus? Do you thrive in a dynamic, high-growth environment? If you're looking for a role that lets you make an impact every single day, we'd love to hear from you.
Job description
We are looking for an on-site IT Support Engineer who will join our expanding Asia Pacific Help Desk team to become the central point of contact for providing IT support at our distribution centres in Sydney.
Reporting to the IT Support Manager, APAC, you will give support on SaaS applications, hardware, network, user on & off boarding, training, documentation and numerous IT projects running.
You will…
o Be the main point of contact for all IT related matters in our Sydney warehouses (questions, incidents, requests, on & off boarding) but also provide support to all Asia Pacific users when required.
o Troubleshoot and maintain key production systems such as Zebra or Honeywell printers and barcode scanners.
o Liaise when needed with internal (mainly Fulfilment Centre IT Team) and external (mainly telco providers) stakeholders to troubleshoot software, hardware and connectivity issues.
o Own various end-to-end local IT projects.
o Implement & maintain technical & user documentation.
o Working days: Mondays to Fridays
You have…
o At least 12 months of experience in an IT Help Desk environment (in person support).
o A completed Bachelor's degree or equivalent; additional IT certifications encouraged.
o Vast knowledge of different operating systems (Windows/OSX), cloud technology platforms (Google Workplace, Azure, AWS, Atlassian, Slack...).
o Experience with Mobile Device Management platforms (Jamf, MobiControl…)
o High level of analytical and administrative skills.
o Great communication skills, strong analytical skills and the ability to learn quickly any new technology coming up.
o Experience in a warehouse or production environment is a great advantage.
o Bonus points if you have knowledge of network administration (TCP/IP, DNS, DHCP, VLAN).
You are ...
o Highly organised and able to deal with performing several tasks simultaneously.
o Proactive, ambitious, and assertive: you take ownership of your work and think beyond the scope of a given assignment.
o Passionate about our business: a foodie or an operations and problem-solving zealot
What you'll get in return…
o The chance to have a significant impact on one of the fastest-growing global technology companies in an exciting growth phase
o 70% discount off HelloFresh boxes
o Flat hierarchies, constant learning with room for personal growth
o Free access to Headspace
o HelloFresh Academies - monthly internal learning & development
o A diverse and vibrant international environment, with offices in 15 countries
Start Date: Immediate
Duration: Full time role. You must have the right to work full-time in Australia
Location: Pemulwuy warehouses (New South Wales) with possible trips to our Sydney headquarters in Chippendale. This role is predominantly on-site.
We are committed to building and nurturing an inclusive community for our employees. We do not discriminate on the basis of race, national origin, gender identity, sexual orientation, disability, age or other legally protected status.
To put it simply, everyone is welcome at our table.
About the company
HelloFresh SE is a publicly traded meal kit company based in Berlin, Germany.
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