Job Overview
To make a meaningful impact, you will utilise your technical and interpersonal skills to provide exceptional customer service.
You will be the face of our organisation, working on the ground and in communities to bring people closer together each day.
As a Senior Field Technician, you will enjoy a wide variety of work right across our network, delivering timely, high-quality, and brilliant customer service.
About Your Role
You will be the backbone that keeps our network connected, delivering end-to-end service to homes and businesses across the nation.
From installation to repair and maintenance, you will see the impact of your work in real time with every satisfied customer.
You will collaborate with a supportive and inclusive team, with opportunities for coaching, mentorship, and career progression at every step.
About You
To thrive in this role, you will be an autonomous and motivated self-starter, with extensive experience in copper and fibre network assurance fault finding and installs.
You will have an appetite to learn and develop on the job, embracing a complex industry with enthusiasm.
Ideal candidates will have relevant certifications, preferably with a Cert 3 or Cert 4 in telecommunications.
Key Responsibilities:
* Deliver exceptional customer service
* Work independently and as part of a team
* Develop and maintain technical skills
* Collaborate with colleagues to achieve shared goals
Requirements:
* Relevant certifications in telecommunications
* Extensive experience in network assurance fault finding and installs
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team