Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, solution-focused environment? Blackwoods is seeking a Customer Care Consultant to join our dedicated team, supporting one of our most significant customer relationships.
What You'll Do
Resolve customer enquiries via phone and email with urgency and care
Expedite orders and manage exceptions to meet delivery expectations
Proactively identify service improvements and elevate issues effectively
Balance customer needs with business goals to get the best result
Stay up to date with systems, processes, and product knowledge
Champion Blackwoods' values in every interaction
What You'll Bring
Minimum 2 years of customer service experience
Strong communication and problem-solving skills
A proactive, resilient, and team-oriented mindset
Experience in telephony and product knowledge (desirable)
What's in it for you
Defined pathway of development and upskilling for your future
Be part of a supportive and collaborative team
Discounts to Wesfarmers retailers (Bunnings, Kmart, Officeworks, OnePass)
Make a real impact on customer experience and operational efficiency
Enjoy flexibility in your work location and a role that offers variety and growth
Long-term incentives through the Wesfarmers Share Plan
Subsidised parking options at office
Next Steps
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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