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Team Leader-Industrial Team | Diploma in Human Resources Development
Job Summary
The Learner Support Specialist is responsible for delivering high-quality support to learners across digital education programs. This role involves managing learner inquiries, providing technical troubleshooting, and supporting onboarding and administrative tasks. Key responsibilities include maintaining accurate documentation, coordinating with cross-functional teams, and contributing to operational improvements.
The ideal candidate is tech-savvy, highly organized, service-oriented, and comfortable working in a fast-paced, remote environment. Experience in customer service or educational support is preferred, with strong written communication and problem-solving skills being essential.
Basic Salary : RM5000 - RM6500 Per month
(Working remote 100%)
Working Days : Monday - Friday
Working Hours : 9am - 6pm (depends on training session)
Are you passionate about delivering outstanding learner experiences? We're seeking a Learner Support Specialist to join our global team and support digital learning programs that transform lives.
What You'll Do:
* Act as the first point of contact for learner inquiries via email and support inboxes.
* Troubleshoot basic technical issues across learning platforms (LMS, Zoom, portals).
* Coordinate onboarding: send welcome emails, manage rosters, and prepare materials.
* Maintain learner documentation and ensure audit readiness.
* Collaborate with cross-functional teams to resolve learner concerns and improve processes.
What We're Looking For:
* Strong written communication and organizational skills.
* Comfortable working with spreadsheets, LMS, and digital learning tools.
* Detail-oriented and proactive, able to work independently in a fast-paced setting.
* A team player with a passion for learner success and process improvement.
Bonus If You Have:
* Experience in learner/customer support, especially in training or education.
* Familiarity with TPGateway or SkillsFuture Singapore (SSG).
* Exposure to data tracking, reporting, or hybrid/virtual learning environments.
Join us in shaping the future of education
Apply now to be part of a global impact.
Interested please send your resume to Nurulshazwani.Zulkefly@adecco.com
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Training, Education, and Consulting
* Industries
Education and Professional Training and Coaching
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