Job Opportunity
We are currently seeking a highly skilled and dedicated individual to fill the position of Customer Service Specialist. The successful candidate will be responsible for providing exceptional customer service to our clients, while also ensuring that all cleaning jobs taking place on the current day run smoothly.
* Responsibilities:
1. Provide prompt and efficient customer service to our clients via text messaging system
2. Accurately use computer systems to manage client inquiries and job details
3. Problem-solve day-to-day issues in a courteous and professional manner
4. Follow established processes and procedures with a high level of detail
Requirements
To be considered for this role, you must possess the following skills and qualifications:
* Previous experience working with a service-based provider or call centre preferred
* Excellent verbal and written communication skills
* Highly organised and able to multitask
* Ability to think analytically and problem-solve is essential
* Efficient computing skills - 60 WPM+ preferred
* Dispute Resolution experience preferred
Benefits
We offer a dynamic working environment and excellent employment benefits, including:
* Hybrid working arrangement - Work 2 days in office and 3 days at home (after initial training period)
* Opportunities for growth and development within the company
* Flexible working hours and rotating roster
Why Join Us?
We pride ourselves on being a business that offers a diverse and exciting future for our employees. With opportunities for growth, development, and a competitive salary, we are the perfect place for someone looking for a long-term opportunity and job stability.