Customer Service Manager – Spare Parts
Lead a best-in-class customer experience for an industry leader
At Palfinger Australia, our ambition is clear: to deliver the best customer experience in the industry.
As the Australian distributor for the world-leading Palfinger brand, we support customers nationwide with premium, European-engineered lifting, loading and handling solutions.
Due to continued growth, we are looking for an experienced, customer-centric Customer Service Manager to lead our Spare Parts and Aftermarket Customer Service function.
This role is ideal for a proactive leader who enjoys building capability, improving processes and setting service standards that genuinely differentiate a business.
About Palfinger Australia
Palfinger Australia specialises in the supply, installation and lifetime support of mounted cranes, hookloaders, skiploaders and tail lifts, predominantly servicing the Transport and Waste Management industries.
From our National Head Office in Brisbane, and supported by teams in Melbourne, Sydney, Newcastle and Perth - as well as Australia's largest service partner network - we ensure our customers receive expert support wherever they operate.
Globally, Palfinger Australia is part of the Sime Darby Group, employing more than 20,000 people across 18 countries, united by shared values of respect, responsibility, integrity, excellence and enterprise.
About the Role
This role leads a high-performing Customer Service team responsible for supporting our national customer and service partner network in the supply of spare parts, service packs and warranty support.
Initially, your focus will be on:
* Leading, coaching and developing your team
* Embedding strong service processes and performance levels
* Delivering a consistent, high-quality customer experience
* Ensuring service levels and KPIs are achieved
As you become established, you will play a broader role across the After-Sales function, contributing to continuous service improvement initiatives and supporting customers throughout the full lifecycle of their Palfinger equipment—often spanning many years.
You and your team will manage spare parts ranging from small mechanical items through to hydraulic fittings and major engineered components. Comprehensive product training and strong technical support are provided locally and globally.
What You'll Bring
You are an experienced customer service leader with a background in B2B, product-based environments, ideally within industrial, technical or engineered products.
You will bring:
* Proven experience leading and developing customer service teams
* Strong capability in building service models, processes and standards
* A continuous improvement mindset and curiosity for better ways of working
* Confidence working cross-functionally with Sales, Technical and Service teams
* A genuine passion for delivering outstanding customer outcomes
This role is perfect for you if you:
* Are proactive and enjoy identifying and solving challenges
* Thrive in fast-paced, hands-on leadership roles
* Embrace change and new ways of working
* Genuinely care about your team, customers and partners
* Take pride in getting things right the first time
If you're an ambitious, energetic and customer-focused leader ready to build a best-in-class customer service capability, we'd love to hear from you.
You will have an enquiring mind, always looking for better and smarter ways to work. You will identify upskilling opportunities for your team and you will be looking to participate in business improvement initiatives across the broader team.
Our business is growing and changing, so the ideal candidate will have experience of identifying and implementing process, systems or training improvements which contributed to performance improvements in their team.
Why Join Palfinger Australia?
* A high profile real with scope to drive excellence
* Strong global brand with long-term career opportunities
* Excellent training and development support
* Collaborative, values-driven culture
* Modern National Head Office based in Wacol, Brisbane
* Great teammates and a supportive leadership environment
To apply
Please click on Apply and and we will email you the job specific application form for this position.
If you have not received this email from us within 24 hours please let us know by emailing and include this Position Reference Number: 1747 Customer Service Manager (Spare Parts).