Your role is to work with customers to meet their end-to-end banking needs, guiding them through the lending journey and driving growth.
Key Responsibilities
* Build relationships with customers using CRM software to deliver exceptional customer experience.
* Guide customers through the lending process, providing peace of mind and ensuring positive outcomes.
* Leverage credit analysis expertise and understanding of customer needs to ensure successful outcomes.
* Develop connections with the community, branch, and Branch Manager to deliver effective outcomes.
* Embrace lifelong learning and take advantage of on-the-job training and opportunities.
This position requires a permanent, full-time schedule of 76 hours per fortnight in Acacia Ridge.
What You'll Bring to the Role
* Extensive experience in customer service or sales.
* A high level of understanding of lending products, policies, and regulations.
* The ability to build relationships and rapport with customers and colleagues quickly.
* Highly developed credit analysis skills.
* An understanding of small business offerings and consumer lending experience.