Work Type: Fixed-term - Full-time or part-time
Salary: Salary not specified
Grade: Grade in advertisement
Reference: AV/1922886
* 1 x until 31 December 2026
* 1 x until 15 January 2027
Applications are welcomed from candidates seeking either full‐time or part‐time employment. Full‐time employees are required to participate in the rotational 7x 365 roster. Full‐time employees will be rostered across a 24‐hour period, while part‐time employees will work during fixed business hours only.
While WFH/Hybrid options are available, it is essential that the successful applicant completes their initial training period and then maintains a presence at Ballarat Business Centre in line with our hybrid working model.
Responsibilities
* Field and respond to the demand of the service desk in a timely, courteous manner
* Resolve technical incidents and ICT administration and equipment service requests in an efficient and effective manner
* Ensure all information reported by a user to the Service Desk is documented and recorded accurately
* Record, track, and document the service desk request problem-solving process
* Test fixes and perform post-resolution follow-ups to help requests
* Adhere to AV ICT security policies and procedures
* Identify and learn appropriate software and hardware
Qualifications
The successful applicant will have experience delivering Level 1 support within an IT service desk environment. They will demonstrate a solid understanding of Microsoft Windows 10 operating system and the Microsoft Office 365 suite.
The role requires a high level of attention to detail, strong troubleshooting skills, and the ability to deliver high-quality customer service via phone and email. A sound working knowledge of desktop computing concepts and effective support strategies is also essential.
As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.
Applications close Sunday 10 May 2026 at 11.59pm
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