Overview
Join Our Growing Team as a Service Advisor at Melville Toyota
Are you passionate about automobiles and providing exceptional customer service? Do you thrive in a fast-paced, energetic environment? If you're looking for an exciting opportunity to grow your career in the automotive industry, then we have the perfect role for you.
The Role provides excellent earning potential, generous salary plus commission package and drive car
As a Service Advisor, you will be an essential part of our dealership, bridging the gap between our customers and our skilled service technicians. Your primary responsibility will be to ensure our customers receive the best service experience from start to finish. Your enthusiasm, knowledge, and friendly demeanour will be key in building lasting relationships with our valued clientele.
Responsibilities
* Greet customers and provide a warm, welcoming environment.
* Actively listen to customers' concerns and thoroughly understand their vehicle issues.
* Schedule service appointments and efficiently manage service bookings.
* Communicate with the workshop to ensure accurate and timely completion of repairs.
* Provide detailed service recommendations and quotes to customers.
* Upsell additional services to enhance the customer's vehicle maintenance experience.
* Handle customer inquiries, concerns, and complaints with professionalism and empathy.
* Collaborate with the service team to maintain a high level of customer satisfaction.
Qualifications & Skills
* Previous experience in a service advisor role or customer-facing position is a plus.
* A passion for cars and a desire to learn about Toyota's cutting-edge technology.
* Strong communication skills with the ability to explain technical information in a clear and concise manner.
* Exceptional customer service skills and a genuine desire to help others.
* Excellent organizational and time-management abilities.
* Ability to thrive in a fast-paced, team-oriented environment.
Why Work With Us
As a member of our team, you'll be part of a supportive and driven community dedicated to excellence. We are in an exciting phase of growth, and you will have the opportunity to make a significant impact on our dealership's success. We offer competitive compensation packages, ongoing training, and opportunities for career advancement within the dealership. Additionally, you'll have the chance to work with the latest Toyota models and cutting-edge automotive technology.
Our Mission: To be the most aspired to and respected Toyota Dealership in Australia
Our Purpose: To make a positive difference in the lives of all who come into contact with Melville Toyota - creating passionate advocates.
Our Vision: To become the employer of choice and mobility partner for all Western Australians.
How to Apply
Shortlisting will commence immediately. To apply for this role please address your resume and cover letter to 'Service Manager' and apply via Seek.
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